Return Policy

 

RETURN POLICY

You have up to 14 days from the date of receipt of your order to return it, by following the steps below:

1. Register your return request
- by filling the contact us form: Initiate a return and explain the reason(s).
- by logging into your customer account on northwind-antwerparis.com. Simply click on "return items" in the order. This link will be available within 14 days of the date of receipt of your order.

Once you have submitted the return request and pass the initial evaluation, you will receive confirmation of your request by email, along with a return label to print out and full instructions for returning your package.

2. Make sure the items are in their original condition and that all labels are attached. If you fail to do so, we will not be able to refund you.

3. Place the items in their original packaging. You do not need to add a returns form inside your package.

4. Seal your package and affix the return label received by email.

5. Drop off your package at one of the courier's collection points. You can find a list of collection points by clicking the link in the instructions email that you receive from us.

We recommend that you check that the courier scans your parcel at the time of collection, to ensure that your return can be tracked. Please keep your proof of shipment until your return has been fully processed.

Once your package has been received by our warehouse, we will perform a quality check within the following few days. If the return complies with the refund conditions, you will be informed by email and you will have the options below.

- Store credit (a gift card or discount code, which has the same value as your purchase. Valid for one year)
- Refund (see more details below)

If refund options is selected, the refund will be credited to the original payment method within 14 days.

Please keep in mind that customers will take partial responsibility for the return costs. It means half of the shipping cost will be deducted from your refund. For example, for France & Belgium, the shipping cost is 4.95 EUR and 2.475 EUR will be deducted from your refund.

More information about shipping costs can be found at shipping policy.

 

To be accepted and refunded, the return should comply with the following conditions :

* Garments must be returned in their original condition (unworn, unwashed, undamaged) and with their original labels.
* Personalized products cannot be returned.

Please note: Northwind reserves the right to refuse a return if it does not comply with the above conditions and this information is for purchases made from www.northwind-antwerparis.com website only.